Refund Policy

At Lexora Craft, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our refund policy below.

Order Cancellation

Orders can be cancelled within 24 hours of purchase. To cancel your order, visit your Order Status page and click the 'Cancel Order' button. Once cancelled, a full refund will be processed automatically to your original payment method.

Returns

We accept returns only for products that are damaged, defective, or incorrect upon delivery.

To be eligible for a return:

• The request must be made within 7 days of delivery.
• The product must be unused and in its original condition.
• Original packaging should be retained whenever possible.
  
  
  

Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse or normal wear and tear.
• Customized or personalized products.
• Products returned without prior approval.

Refunds

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method within 5–10 business days.

Exchanges

We may offer a replacement for damaged, defective, or incorrect products, subject to availability.

Contact Us

For return or refund requests, please contact us:

Email: ahsanalam2011@gmail.com
WhatsApp: 9450534607

Thank you for choosing Lexora Craft.